External data protection officer of Cellerar GmbH:
Kämmer Consulting GmbH
Phone number: 0531 – 702249-0
The following data protection declaration applies to the use of our online offer www.klosterhotel-woeltingerode.de.de (hereinafter “website”).
We attach great importance to data privacy. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (DSGVO). We collect and process your personal data in order to offer you the above-mentioned portal. This statement describes how and for what purpose your information is collected and used and what choices you have in connection with personal information.
1. person in charge
The person responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 DSGVO is
Company of Cellerar GmbH
38690 Goslar / OT Vienenburg
Tel: 05324 774460
Fax: 05324 7744619
Email: hotels[at] klosterhotel-woeltingerode.de
Executive management: Robert Reznizak
If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions, either in whole or for individual measures, you may address your objection to the person responsible.
2. general use of the website
The hosting services used by us serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website.
In doing so, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors of this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer in accordance with the German Data Protection Act. Art. 6 par. 1 p. 1 f) DSGVO in conjunction with. Art. 28 DSGVO.
2.2 Access data
We collect information about you when you use this website. We automatically collect information about your usage patterns and interaction with us and record data about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). Access data includes:
– Name and URL of the retrieved file
– Date and time of retrieval
– Data volume transferred
– Message about successful retrieval (HTTP response code)
– Browser type and version
– Operating system
– Websites that are called up by the user’s system via our website
We use this log data without assigning it to you personally or otherwise profiling it for statistical evaluations for the purpose of operating, securing and optimizing our online offering, but also to anonymously record the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, troubleshoot and fix errors, and improve our services.
This is also our legitimate interest according to Art 6 para. 1 p. 1 f) GDPR.
We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use on the basis of concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of services or billing for a service, e.g. if you use one of our offers. After cancellation of the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website.
We use so-called session cookies to optimize our online offer. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard drive. This file as such contains a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping cart function across multiple pages.
The following data and information are stored in the cookies:
– Log in information
When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you are not placed in the cookie.. Based on the cookie technology, we only receive pseudonymized information, for example, about which pages of our store were visited, which products were viewed, etc..
You can set your browser so that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are prevented completely. This may limit the functionality of the website.
2.4 E-mail contact
If you contact us (e.g. via contact form or e-mail), we store your data for processing the request and in case follow-up questions arise.
This is also our legitimate interest according to Art. 6 para. 1 p. 1 f) GDPR.
We only store and use other personal data if you consent to this or if this is legally permissible without special consent.
2.5 Contact form
A contact form is available on our website, which can be used for electronic contact. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us and stored. These data are:
– Phone number
– E-mail address
– Free text
In this context, the data will not be passed on to third parties. The data will be used exclusively for the processing of the conversation.
The legal basis for the processing of the data, if the user has given his consent, is Art. 6 para. 1 lit. a GDPR.
The processing of personal data from the input mask serves us solely to process the contact.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form, this is the case when the respective conversation with the user has ended. The conversation is ended when the circumstances indicate that the matter in question has been conclusively clarified.
2.6 Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google has submitted to the Privacy Shield agreement concluded between the European Union and the USA and has certified itself. By doing so, Google commits itself to comply with the standards and regulations of European data protection law. For more information, see the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by visitors to the site is usually transmitted to a Google server in the USA and stored there.
This is also our legitimate interest according to Art 6 para. 1 p. 1 f) GDPR.
In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.
You can also prevent the transfer of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plugin or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you must click this link again): Disable Google Analytics
2.7 Google Maps
We integrate the maps of the service “Google Maps” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Here is the link to opt-out if you have a Google Account: https://adssettings.google.com/authenticated.
2.8 Google Fonts
We integrate so-called “Google Fonts” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Here is the link to opt-out if you have a Google Account: https://adssettings.google.com/authenticated.
2.9 Facebook Social Plugins
Based on our legitimate interest in optimizing our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO, we use social plugins of the social network facebook. The operator of is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. These plugins can be interactive elements or content, e.g. graphics. These are recognizable by the Facebook logo, such as the “Like button”. You can view the exact appearance of the social plugins here: https://developers.facebook.com/docs/plugins/
Facebook is certified with the Privacy Shield agreement and thus also guarantees to comply with data protection according to European guidelines. More information on the Privacy Shield can be found here: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active
If you call up a page of our website on which such a social plugin is used, a connection to the Facebook servers is automatically established. The content of the plugins is transmitted directly to you by Facebook and displayed on our website. This makes it possible for Facebook to create a usage profile of you. We have no influence on which data Facebook collects through the social plugins and to what extent. Accordingly, we inform you according to our state of knowledge.
Facebook receives the information which page with the social plugins you have accessed. If you are logged in to Facebook, Facebook can link your visit to our website with your Facebook profile. If you use a social plugin (e.g. “Like”), this information is also transmitted to Facebook. If you do not have a Facebook profile, your IP address may still be stored by Facebook. According to Facebook, IP addresses are only stored in their anonymized form. Information about the purpose, the exact scope, further processing and use of your data by Facebook as well as settings for prevention can be found in the privacy notices of Facebook: https://www.facebook.com/about/privacy/
If you have a Facebook profile and do not want Facebook to collect data about you via our website and link it to existing data, you should log out before visiting our website and delete the cookies. More settings and ways for oppositions can be found here: https://www.facebook.com/settings?tab=ads
2.10 Evaluation portal iiQ-Check
We use the hotel rating service “iiQ-Check”. The operator is ConsultiiQ GmbH, Spitalstraße 1, 38640 Goslar. For this purpose, it is necessary that we store your IP address. This information is transmitted to iiQ-Check.
We use iiQ-Check on our website with the interest of a transparent presentation of the existing reviews on the portal iiQ-Check of our guests. This constitutes a legitimate interest according to Art 6 para. 1 p. 1 f) GDPR.
We have an order data processing agreement with ConsultiiQ GmbH and have carefully selected our contractors. Further information on data protection at ConsultiiQ GmbH can be found here: https://www.iiq-check.de/datenschutz
2.11 Reservations via protel
For room reservation we use the service “protel Web Booking Enging”, which is operated by protel hotelsoftware GmbH, Europaplatz 8, 44269 Dortmund. This allows you to make a room reservation directly on our website. In the course of the reservation, the following personal data will be collected from you:
– Account data
– Telephone and fax number
– E-mail address
– Free text
This data is transmitted to protel. You can find more information about data protection at protel here: http://www.protel.net/de/impressum/
You can register with protel by entering personal data. Then you do not have to re-enter your data every time you make a reservation.
For the new registration we collect master data (e.g. name, address), communication data (e.g. e-mail address) and access data (user name and password).
To ensure your proper registration and to prevent unauthorized logins by third parties, you will receive an activation link via email after your registration to activate your account. Only after successful registration we permanently store the data transmitted by you in our system.
You can have us delete a customer account once it has been created at any time without incurring any transmission costs other than those according to the basic rates. A notification in text form to the contact data mentioned under item 1 (e.g. e-mail, fax, letter) shall suffice for this purpose. We will then delete your stored personal data, unless we still need to store it for the processing of orders or due to legal storage obligations.
The legal basis for data processing in accordance with the above paragraphs is Art. 6 para. 1 S. 1 a), b) and f) GDPR. Our interests in data processing are in particular the initiation, conclusion and fulfillment of contracts.
In the simple reservation of the rooms is also our legitimate interest under Art 6 para. 1 p. 1 f) GDPR.
We have an order processing agreement with protel and have carefully selected our contractors.
2.12 Storage duration
Unless specifically stated, we store personal data only for as long as necessary to fulfill the purposes pursued.
3. your rights as a person affected by data processing
Under applicable laws, you have various rights regarding your personal information. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in point 1.
Below you will find an overview of your rights.
3.1 Right to confirmation and information
You have the right to obtain confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to request information from us free of charge about the personal data stored about you, together with a copy of this data. Furthermore, there is a right to the following information:
1. the purposes of processing;
2. the categories of personal data that are processed;
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations;
4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
5. the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
6. the existence of a right of appeal to a supervisory authority;
7. if the personal data is not collected from you, all available information about the origin of the data;
8. the existence of automated decision-making including profiling pursuant to Article 22(1) and (4) of the GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for you.
If personal data is transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.
3.2 Right to rectification
You have the right to request that we correct any inaccurate personal data concerning you without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
3.3 Right to erasure (“right to be forgotten”)
Pursuant to Art. 17 para. 1 DSGVO the right to request that we delete personal data concerning you without undue delay, and we are obliged to delete personal data without undue delay if one of the following reasons applies:
1. the personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. you revoke your consent on which the processing is based pursuant to Art. 6 para. 1 p. 1 a) DSGVO or Art. 9 para. 2 a) GDPR and there is no other legal basis for the processing.
3. pursuant to Art. 21 par. 1 DSGVO and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21 (1) DSGVO. 2 DSGVO to object to the processing.
4. the personal data have been processed unlawfully.
5. the deletion of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
6. the personal data have been processed in relation to information society services offered pursuant to Art. 8 para. 1 DSGVO collected.
If we have made the personal data public and we are in accordance with Art. 17 para. 1 DSGVO, we shall take reasonable steps, including technical measures, to inform data controllers that process the personal data that you have requested erasure of all links to or copies or replications of such personal data, taking into account the available technology and the cost of implementation.
3.4 Right to restriction of processing
You have the right to request us to restrict processing if one of the following conditions is met:
1. the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,
2. the processing is unlawful and you refused the erasure of the personal data and instead requested the restriction of the use of the personal data;
3. we no longer need the personal data for the purposes of processing, but you need the data for the assertion, exercise or defense of legal claims, or
4. you object to the processing pursuant to Art. 21 para. 1 DSGVO as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.
3.5 Right to data portability
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that
1. the processing is based on consent pursuant to Art. 6 (1) p. 1 a) DSGVO or Art. 9 (2) a) DSGVO or on a contract pursuant to Art. 6 (1) p. 1 b) DSGVO and
2. the processing is carried out with the help of automated procedures.
When exercising your right to data portability pursuant to paragraph 1, you have the right to obtain that the personal data be transferred directly from us to another controller, to the extent that this is technically feasible.
3.6 Right of objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 para. 1 S. 1 e) or f) DSGVO; this also applies to profiling based on these provisions. We no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
If we process personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is associated with such direct marketing.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) of the Data Protection Act. 1 DSGVO, unless the processing is necessary for the performance of a task carried out in the public interest.
3.7 Right to revoke consent under data protection law
You have the right to revoke consent to the processing of personal data at any time.
3.8 Right to complain to a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you is unlawful.
4. data security
We make maximum efforts to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.
Your personal data is transmitted encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security vulnerabilities. Complete protection of the data against access by third parties is not possible.
To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art.
We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.
5. transfer of data to third parties, no data transfer to non-EU countries
In principle, we only use your personal data within our company.
If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transfer is necessary for the corresponding service.
In the event that we outsource certain parts of data processing (“commissioned processing”), we contractually oblige commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
A data transfer to bodies or persons outside the EU outside the cases mentioned in this declaration in number 2 does not take place and is not planned.
6. data protection officer
If you still have questions or concerns about data protection, please contact our data protection officer:
evers occupational safety GmbH