privacy

External data protection officer of Cellerar GmbH:

Kämmer Consulting GmbH
Phone number: +49 531 – 702249-0
E-Mail-Address: dsb-team@kaemmer-consulting.de

Privacy policy

The following data protection declaration applies to the use of our online offer www.klosterhotel-woeltingerode.de.de (hereinafter “website”).
We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (DSGVO). We collect and process your personal data in order to offer you the above-mentioned portal. This statement describes how and for what purpose your data is collected and used and what choices you have in connection with personal data.
By using this website, you consent to the collection, use, and transfer of your information in accordance with this Privacy Policy.

1. person in charge

The person responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 DSGVO is
Company of Cellerar GmbH
Woltingerode 3
38690 Goslar / OT Vienenburg
Tel: 05324 774460
Fax: 05324 7744619
Email: hotels[at] klosterhotel-woeltingerode.de
Executive management: Robert Reznizak

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions, either in whole or for individual measures, you may address your objection to the person responsible.
You can save and print this privacy policy at any time.

2. general use of the website

2.1 Hosting

The hosting services used by us serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website.
In doing so, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors of this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer pursuant to Art. 6 para. 1 p. 1 f) DSGVO in conjunction with Art. 28 DSGVO. Art. 28 DSGVO.

2.2 Access data

We collect information about you when you use this website. We automatically collect information about your usage behavior and your interaction with us and register data about your computer or mobile device. We collect, store and use data about each access to our online offer (so-called server log files). The access data includes:
– Name and URL of the retrieved file
– Date and time of retrieval
– Data volume transferred
– Message about successful retrieval (HTTP response code)
– Browser type and version
– Operating system
– Websites that are called up by the user’s system via our website

We use this log data without assigning it to you personally or otherwise profiling it for statistical evaluations for the purpose of operating, securing and optimizing our online offering, but also to anonymously record the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, search for and fix errors, and improve our services.

This is also our legitimate interest according to Art. 6 para. 1 p. 1 f) DSGVO.
We reserve the right to subsequently review the log data if there is a justified suspicion of unlawful use based on concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of services or the billing of a service, e.g. if you use one of our offers. After cancellation of the order process or after receipt of payment, we delete the IP address if it is no longer necessary for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website.

2.3 Cookies

When the cookie is activated, it is assigned an identification number and an assignment of your personal data to this identification number is not made. Your name, IP address or similar data that would enable the cookie to be assigned to you are not inserted into the cookie. Based on the cookie technology, we only receive pseudonymized information, for example, about which pages of our store were visited, which products were viewed, etc..
You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.

2.4 E-mail contact

If you contact us (e.g. via contact form or e-mail), we store your data for processing the request and in case follow-up questions arise.
This is also our legitimate interest according to Art. 6 para. 1 p. 1 f) DSGVO.
We only store and use other personal data if you consent to this or if this is legally permissible without special consent.

2.5 Contact form

Our website contains a contact form that can be used for electronic contact. If a user takes advantage of this option, the data entered in the input mask is transmitted to us and stored. These data are:
– Name
– Phone number
– E-mail address
– Address
– Free text

For the processing of the data, your consent is obtained during the submission process and reference is made to this privacy policy.
In this context, the data will not be passed on to third parties. The data is used exclusively for the processing of the conversation.
The legal basis for the processing of the data is Art. 6 para. 1 lit. a DSGVO if the user has given his consent.
Die Verarbeitung der personenbezogenen Daten aus der Eingabemaske dient uns ausschließlich zur Bearbeitung der Kontaktaufnahme.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form, this is the case when the respective conversation with the user has ended. The conversation is ended when it is clear from the circumstances that the matter in question has been conclusively clarified.

Our website uses Google reCAPTCHA v3 to ensure that human users use our website and to keep spam bots away. See point 2.6.4.

2.6 Google

2.6.1.
Analytics & Google Ads

We use Google Analytics, a web analytics service provided by Google Inc (“Google”). Google has submitted to the Privacy Shield agreement concluded between the European Union and the USA and has certified itself. Google thereby undertakes to comply with the standards and regulations of European data protection law. You can find more information in the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by site visitors is usually transmitted to a Google server in the U.S. and stored there.
This is also our legitimate interest according to Art. 6 para. 1 p. 1 f) DSGVO.
In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.
The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
You can also prevent the transfer of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plugin or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you must click this link again): Disable Google Analytics

This website uses the “Google AdWords Conversion Tracking” function of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). Google AdWords Conversion Tracking uses so-called “cookies”, text files that are stored on your computer and allow an analysis of your use of the website when you have clicked on a Google ad. The cookies are valid for a maximum of 90 days. Personal data is not stored in the process. As long as the cookie is valid, Google and we as the website operator can recognize that you have clicked on an ad and have reached a certain target page (e.g. order confirmation page, newsletter registration). These cookies cannot be tracked across multiple websites by different AdWords participants. Through the cookie, conversion statistics are created in “Google AdWords”. In these statistics, the number of users who clicked on one of our ads is recorded. In addition, it is counted how many users have reached a target page that has been tagged with a “conversion tag”. However, the statistics do not contain any data with which you can be identified.

2.6.2. Google Maps

We integrate the maps of the service “Google Maps” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Here you can find Google’s privacy policy: https://www.google.com/policies/privacy/
Here is the link to opt-out if you have a Google Account: https://adssettings.google.com/authenticated.

2.6.3. Google Fonts

We integrate so-called “Google Fonts” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Here you can find Google’s privacy policy: https://www.google.com/policies/privacy/
Here is the link to opt-out if you have a Google Account: https://adssettings.google.com/authenticated.

2.6.4. Google reCaptcha v3

Our website uses Google reCAPTCHA v3 to ensure that human users use our website and to keep spam bots away. This service is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). ReCAPTCHA v3 analyzes the user’s behavior on our website to determine whether it is a human user or a bot. For this purpose, various information such as the user’s IP address, the duration of the visit to the website or the user’s mouse movements are recorded and transmitted to Google. This data is processed on the basis of Art. 6 para. 1 lit. f GDPR. Our legitimate interest is to protect our website from abuse by automated spammers and bots. Further information on the use of Google reCAPTCHA v3 can be found in Google’s privacy policy: https://policies.google.com/privacy

2.7 Facebook Social Plugins

Based on our legitimate interest in optimizing our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO, we use social plugins of the social network facebook. The operator of is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. These plugins can be interactive elements or content, e.g. graphics. These are recognizable by the Facebook logo, such as the “Like button”. You can view the exact appearance of the social plugins here: https://developers.facebook.com/docs/plugins/
Facebook is certified with the Privacy Shield agreement and thus also guarantees to comply with data protection according to European guidelines. You can find more information about the Privacy Shield here: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active
If you call up a page of our website on which such a social plugin is used, a connection to the Facebook servers is automatically established. The contents of the plugins are transmitted directly to you by Facebook and displayed on our website. This makes it possible for Facebook to create a usage profile of you. We have no influence on what data Facebook collects through the social plugins and to what extent. Accordingly, we inform you according to our knowledge.
Facebook receives the information which page with the social plugins you have accessed. If you are logged in to Facebook, Facebook can link your visit to our website with your Facebook profile. If you use a social plugin (e.g. “Like”), this information is also transmitted to Facebook. If you do not have a Facebook profile, your IP address may still be stored by Facebook. According to Facebook, IP addresses are only stored in their anonymized form. Information about the purpose, the exact scope, further processing and use of your data by Facebook, as well as settings to prevent this, can be found in the Facebook privacy policy: https://www.facebook.com/about/privacy/
If you have a Facebook profile and do not want Facebook to collect data about you via our website and link it to existing data, you should log out before visiting our website and delete the cookies. You can find further settings and ways to object here: https://www.facebook.com/settings?tab=ads

2.10 Evaluation portal iiQ-Check

We use the hotel rating service “iiQ-Check”. The operator is ConsultiiQ GmbH, Spitalstraße 1, 38640 Goslar. For this, it is necessary that we store your IP address. This information is transmitted to iiQ-Check.
We use iiQ-Check on our website with the interest of a transparent presentation of the existing ratings on the portal iiQ-Check of our guests. This represents a legitimate interest according to Art 6 para. 1 p. 1 f) DSGVO.
We have an order data processing agreement with ConsultiiQ GmbH and have carefully selected our contractors. You can find more information about data protection at ConsultiiQ GmbH here: https://www.iiq-check.de/datenschutz

2.11 Reservations via protel

For room reservation we use the service “protel Web Booking Enging”, which is operated by protel hotelsoftware GmbH, Europaplatz 8, 44269 Dortmund. This allows you to make a room reservation directly on our website. In the course of the reservation, the following personal data will be collected from you:
– Account data
– Name
– Address
– Telephone and fax number
– E-mail address
– Free text
This data will be transmitted to protel. You can find more information about data protection at protel here: http://www.protel.net/de/impressum/
You can register with protel by entering personal data. Then you do not have to re-enter your data for each reservation.
For the new registration we collect master data (e.g. name, address), communication data (e.g. e-mail address) and access data (user name and password).
To ensure your proper registration and to prevent unauthorized logins by third parties, you will receive an activation link by e-mail after your registration to activate your account. Only after successful registration do we permanently store the data you have submitted in our system.
Once you have created a customer account, you can have it deleted by us at any time without incurring any costs other than the transmission costs according to the prime rates. A notification in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this. We will then delete your stored personal data, unless we still need to store them for the processing of orders or due to legal storage obligations.
The legal basis for data processing in accordance with the above paragraphs is Art. 6 para. 1 p. 1 a), b) and f) DSGVO. Our interests in data processing are in particular the initiation, conclusion and fulfillment of contracts.
The simple reservation of rooms is also our legitimate interest according to Art. 6 para. 1 p. 1 f) DSGVO.
We have an order processing agreement with protel and have carefully selected our contractors.

2.12 Storage duration

Unless specifically stated, we store personal data only for as long as necessary to fulfill the purposes pursued.

3. your rights as a person affected by data processing

According to the applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in point 1.
Below you will find an overview of your rights.

3.1 Right to confirmation and information

You have the right to obtain confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to request from us free information about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to the following information:
1. the purposes of processing;
2. the categories of personal data that are processed;
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations;
4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
5. the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
6. the existence of a right of appeal to a supervisory authority;
7. if the personal data is not collected from you, all available information about the origin of the data;
8. the existence of automated decision-making including profiling pursuant to Article 22(1) and (4) of the GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for you.
If personal data is transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.
3.2 Right to rectification
You have the right to request that we correct any inaccurate personal data concerning you without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

3.3 Right to erasure (“right to be forgotten”)

Pursuant to Article 17(1) of the GDPR, you have the right to request that we delete personal data relating to you without undue delay, and we are obliged to delete personal data without undue delay if one of the following reasons applies:
1. the personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. you revoke your consent on which the processing was based pursuant to Art. 6 (1) p. 1 a) DSGVO or Art. 9 (2) a) DSGVO and there is no other legal basis for the processing.
3. you object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.
4. the personal data have been processed unlawfully.
5. the deletion of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
6. the personal data was collected in relation to information society services offered pursuant to Art. 8 (1) DSGVO.
If we have made the personal data public and we are obliged to erase it pursuant to Article 17(1) of the GDPR, we shall take reasonable measures, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers that process the personal data that you have requested erasure of all links to or copies or replications of such personal data.

3.4 Right to restriction of processing

You have the right to request us to restrict processing if one of the following conditions is met:
1. the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,
2. the processing is unlawful and you refused the erasure of the personal data and instead requested the restriction of the use of the personal data;
3. we no longer need the personal data for the purposes of processing, but you need the data for the assertion, exercise or defense of legal claims, or
4. you have objected to the processing pursuant to Article 21 (1) DSGVO, as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.

3.5 Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that
1. the processing is based on consent pursuant to Art. 6 (1) p. 1 a) DSGVO or Art. 9 (2) a) DSGVO or on a contract pursuant to Art. 6 (1) p. 1 b) DSGVO and
2. the processing is carried out with the help of automated procedures.
When exercising your right to data portability pursuant to paragraph 1, you have the right to obtain that the personal data be transferred directly from us to another controller, to the extent that this is technically feasible.

3.6 Right of objection

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6 (1) sentence 1 e) or f) DSGVO; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
If we process personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is associated with such direct marketing.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) DSGVO, unless the processing is necessary for the performance of a task carried out in the public interest.

3.7 Right to revoke consent under data protection law

You have the right to revoke consent to the processing of personal data at any time.

3.8 Right to complain to a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you is unlawful.

4. data security

We make maximum efforts to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.
Your personal data is transmitted encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art.
We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.

5. transfer of data to third parties, no data transfer to non-EU countries

In principle, we only use your personal data within our company.
If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transfer is necessary for the corresponding service.
In the event that we outsource certain parts of data processing (“commissioned processing”), we contractually oblige commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
A data transfer to bodies or persons outside the EU outside the cases mentioned in this declaration in number 2 does not take place and is not planned.

6. data protection officer

If you still have questions or concerns about privacy, please contact our

External data protection officer of Cellerar GmbH:

Kämmer Consulting GmbH
Phone number: +49 531 – 702249-0
E-Mail-Address: dsb-team@kaemmer-consulting.de